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Privacy Policy and SMS Terms & Conditions

Aloha Bros Junk Removal LLC

Privacy Policy & SMS Messaging Terms

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Business Name: Aloha Bros Junk Removal LLC
Business Phone: 206-701-1483
Contact Email: admin@alohabrosjunk.com
Effective Date: May 15, 2026

 

Privacy Policy

Aloha Bros Junk Removal LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in compliance with applicable United States federal and state privacy laws, including but not limited to:

  • The Telephone Consumer Protection Act (TCPA)

  • CAN-SPAM Act

  • Federal Communications Commission (FCC) regulations

  • CTIA Messaging Principles and Best Practices

  • Washington State consumer protection laws

  • Applicable data privacy and electronic communication regulations

This Privacy Policy explains how we collect, use, store, and protect customer information, including SMS/text messaging consent data.

 

1. Information We Collect

We may collect the following information when you contact us, request services, submit forms, or communicate with us:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information

  • Photos or information related to requested services

  • SMS/text communication preferences

  • Communication history and customer support records

We only collect information reasonably necessary to provide requested services and customer support.

 

2. How We Use Information

We use customer information solely for legitimate business purposes, including:

  • Responding to inquiries

  • Scheduling estimates and services

  • Sending appointment confirmations

  • Providing customer support

  • Sending requested updates regarding services

  • Processing invoices and payments

  • Maintaining business records

  • Complying with legal obligations

We do not sell customer information.

 

3. SMS/Text Messaging Consent

By voluntarily providing your mobile phone number and opting into SMS communications, you consent to receive conversational text messages from Aloha Bros Junk Removal LLC regarding:

  • Customer support

  • Service scheduling

  • Appointment updates

  • Estimate discussions

  • Job-related communication

  • General business communication directly related to requested services

Message frequency varies depending on customer interaction and service needs.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchase.

 

4. SMS Opt-Out Rights

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a final confirmation message and no further SMS messages will be sent unless you re-initiate communication or provide new consent.

For assistance, reply:

HELP

or contact:

 

5. Data Sharing Restrictions

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in data, consent records, and phone numbers collected for SMS communications are never shared, sold, rented, or disclosed to third parties for marketing purposes.

Any information sharing described elsewhere in this policy excludes mobile opt-in and consent data.

We may share limited information only when necessary for:

  • Legal compliance

  • Payment processing

  • Operational service providers assisting with business functions under confidentiality obligations

  • Protection of legal rights or prevention of fraud

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, misuse, or alteration.

While no transmission method or electronic storage system is guaranteed to be 100% secure, we take reasonable steps to safeguard customer data and limit access to authorized personnel only.

 

7. Information Retention

We retain customer information only for as long as reasonably necessary to:

  • Fulfill business purposes

  • Maintain legal and financial records

  • Resolve disputes

  • Enforce agreements

  • Comply with applicable laws and regulations

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8. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

 

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites.

 

10. Children's Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.

 

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will become effective upon posting to our website or distribution through appropriate business channels.

 

12. Contact Information

If you have questions regarding this Privacy Policy or SMS communications, contact:

Aloha Bros Junk Removal LLC
206-701-1483
admin@alohabrosjunk.com
https://alohabrosjunk.com

 

SMS Messaging Terms & Conditions

 

Aloha Bros Junk Removal LLC Messaging Terms and Conditions

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  1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

  2. You can cancel the SMS service at any time. Just text “STOP” to the phone number from which you received messages. After you send the SMS message “STOP” to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did originally and we will resume SMS communications.

  3. If you are experiencing issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact us directly at admin@alohabrosjunk.com.

  4. Carriers are not liable for delayed or undelivered messages.

  5. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on customer communication needs. For questions about your text plan or data plan, contact your wireless provider.

  6. For privacy-related questions, please review the Privacy Policy above.

  7. Aloha Bros Junk Removal LLC reserves the right to modify or terminate messaging services at any time.

  8. SMS communications are intended for conversational customer service and operational communications only and are not used for unsolicited marketing campaigns without proper consent as required by applicable law

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